If you are as busy as I am, the first impression that potential clients get of your business is most likely to be your answering machine message. Of course it is preferable to answer every call personally but even if you carry your phone everywhere you go – you still can’t answer two calls at once!
You answering machine message on your cell and/or business phone should be professional and give clients information about the services or products you supply. Here is a sample script:
1) Introduce yourself – for example – “Hi this is Danielle with Claws Paws and Jaws Pet Sitters”
2) Give them information about the services you provide – “Claws Paws & Jaws provide professional in-home pet sitting services including overnight and midday walking visits in the cities of Euless and Grapevine”.
3) Encourage them to leave a message and let them know when they should expect a return call from you – “Please leave us a message with your name, city, and dates that you would like service. Our office hours are from 8am-5pm and we do return all calls on the same business day”
4) Give them a place to find more information on your service/product – “For more information about our services and rates please visit us online at www.Clawspawsjaws.com”
Make sure that you are smiling as you leave the message as this will give your voice a pleasant tone, and make the delivery smooth. Listen to your message and re-record if you are not happy with your first attempt.
Check your messages regularly and get back to clients as soon as you are able. Unfortunately quick response is not very common in business today so you will often be thanked by clients you do call back promptly and will avoid them calling around to find other service providers while they wait for you to call.