I have another great free call coming up this Tuesday night at 7pm central called – Fantastic Customer Service. On this months call I’ll be interviewing Rob Nager from Decadent Dog, PSI Pet Sitter of the Year 2009.
On this call Rob will be sharing how he has created and maintained customer service excellence in his business. Rob has presented workshop sessions on customer service at the PSI Quest Annual conference and at PSI’s Regional Atlanta event. If you missed him live – take the opportunity to hear him this Tuesday and ask your questions at the end of the call.
At the end of the call you will be able to:
Develop stronger customer service skills
Turn a negative situation into a positive one
Sharpen your communication skills
Apply RATER to customer service at your company
Best of all Rob will share his 6 keys to communicating your service attitude and his 5 golden rules for meeting customer expectations.
When you apply the tips that you will learn on this call in your pet sitting business you will set your business apart from your competitors and create a pet sitting experience that wows your customers, keeps the coming back, and gets them talking about your business.